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Ep. 699: Tiffani Bova Interview with Michael Covel on Trend Following Radio

Michael Covel's Trend Following

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The Importance of Customer Experience in Business

Tiffany: I would love for you to go somewhere else though. This is coming from, I believe this is Jeff Bezos, staying in day one. Why don't you contrast that with blockbuster versus Netflix? Tiffany: If you are a company that didn't potentially have customer experience or customer satisfaction as part of your core philosophy and tenant of the business then you have to find a way to inject it.

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