Sustainable change requires healthier norms

What if the biggest barrier to change isn’t resistance—but the way we’ve been taught to lead? Nilofer Merchant, an author and leadership expert, says a number of habits are holding organizations of all sizes back. She walks through behaviors to adapt and not just survive but thrive in a world of continuous change, including normalizing discomfort, not overlooking your best ideas, and separating confidence from competence. Merchant wrote the book Our Best Work: Break Free from the 24 Invisible Norms That Limit Us.