Service design and mapping workflows for agents

In this episode of AI Explained, we are joined by David Kenny, Executive Chairman of the Board of Nielsen and veteran AI leader. 

He discusses how to prevent AI agents from going rogue, sharing insights from Nielsen's "Ask Nielsen" platform and emphasizing the importance of compound AI systems, real-time control planes, "generally accepted trust principles" (GATP) for AI, fit-for-purpose models, production cost management, and change management in moving from pilot to production.