Putting the patient first: A conversation with Roche’s Moritz Hartmann
The Venture
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How Do Successful Businesses Build and Scale by Thinking About the Customer?
Venture Capitalist: How do successful businesses build and scale by thinking about the customer? What are some of the things you've done to really bring that voice of the customer into the fold here? "One of the key elements to this really is to be very quickly with the customer and to understand their problems," he says. 'To build a business, it is fundamentally important to look at needs'
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