Emily West, "Buy Now: How Amazon Branded Convenience and Normalized Monopoly" (MIT Press, 2022)
New Books in Science, Technology, and Society
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Is There a Strong Sentiment About Amazon?
The author of a new book, she talks about the relationship between amazon and its customers. She says that in consumer sentiment surveys, Amazon is one of the most trusted brands. The company capitalizes on idle activity like scrawling to get people to buy things they don't really need or want but feel obligated to do so. Author: "People see it as the embodiment of all that is wrong with corporate america"
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