What Words Don't Want People Saying About Your Work

Abby Hansel: I have been over the last 20 years in front of giant whiteboards with a stack of post-it notes and a problem. She says when objections come up, it's because their mental model of whatever is being discussed is so far off from the model they're drawing. "I think that getting people to have conversations in simple terms like adjectives can be really helpful," she says.