The Importance of Setting Expectations

We are super clear with the expectation that they choose that day. And if they say, I just don't know, honestly, it means that we haven't done our job in guiding them because I want to be able to provide them with like clear solutions. Of course, with unforeseen circumstances, we always offer like a second design consultation if they need to,. But I always tell them like, our team is dedicated for you right now. We've set aside two hours for this specific purpose. Most people respect that and they're like, okay, great. I came here to do this. I can't wait to see it.