Wednesday, April 26, 2017
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The Importance of Empathy in Uber
Peter Bergen: I anticipated some public relations problem just because of his immaturity. He says Travis knows numbers, but he doesn't know how to deal with people on a real empathetic level. Uber actually has this team of women inside the company called "Lady Eng," which is short for lady engineering. And so Travis's idea was to come and have like a heart to heart with this group. It didn't go great; there was a recording that leaked. We need to be... She fomented this culture inside of the company for a very long time.Bergen: How do you not recognize the type of culture you're fostering?
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