The QBQ Message Is All About Accountability

"It's better for me just to say, I'm accountable. What can I do to fix it? How can I move forward from here?" "I think you're referring to the Jacob and the Diet Coke story," he says of a classic example used in QBQ method. John writes: "People love that punchline because who really wants to send our boss an email saying we wouldn't want this kind of thing"? 'We should be hiring character, not college degrees,' his new book argues. "'The best way to get along with people is to make them feel good about themselves' It's such a simple message but so powerful."

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