Internal communication has travelled a fascinating road over the past two decades from being overlooked or undervalued, to becoming mission-critical during the COVID pandemic. But as the spotlight intensified, so did the pressure.

In this episode of the Less Chatter, More Matter podcats, we're joined by Rachel Miller, founder of All Things IC, Fellow of the Institute of Internal Communication, and author of Internal Communication Strategy. With more than 20 years’ experience in internal communication, Rachel shares a candid and thoughtful perspective on where the profession stands today.

Together, they explore how COVID elevated the visibility of internal comms, the unintended consequences of “always on” communication, and why it may be time to reset the rhythm. Rachel unpacks some of the most persistent myths about internal communication, including the idea that it’s just about sending information, that it can’t be measured, or that it belongs to one team alone.

Rachel also explains her Miller Framework for building effective internal communication strategies, discusses the importance of accessible and inclusive communication, and offers practical advice for those looking to enter or grow within the profession.

Hear more on the evolution of internal comms.

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