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Episode 160 - The Lacklustre Performance Vol 2 Episode

The Host Unknown Podcast

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How AI Chatbots Reduce Customer Support Costs by 85%

He's essentially saying that he needs people who can hit the ground running as soon as he hires them, but those people don't want to do that job. I think it makes sense if you've got something that can take you through a basic troubleshooting thing. But also, in his defense, like when you look at the first level layer, these staff are just like they're reading a script and not doing anything beyond that.

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