KPIs to Track Media Diversification Success

HexClad Representative names KPIs like sessions, first-time visit rate, net new visits, and cost per new visit.

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Episode notes

This episode breaks down a key 2026 initiative: when and how to diversify your media mix, grounded in real operator decision-making rather than theory. The conversation uses HexClad’s approach as a case study, exploring the data signals that indicate it’s time to expand channels, how teams test incrementality, and how operators manage rising measurement complexity - especially when scaling internationally.

Along the way, the team explains how the “Rocks” system supports this kind of decision-making, from setting clear priorities and aligning teams to establishing cadence and ownership. They also unpack how KPIs are chosen at different stages, how retention-focused Rocks anchor growth efforts, and how insights from Japanese market data inform smarter media mix expansion.

If you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show: https://forms.gle/1W7nKoNK5Zakm1Xv6

Chapters:

00:00:00 - Introduction

00:03:27 - Hexclad's 2026 Rocks

00:23:08 - Signals for Channel Expansion

00:32:23 - Expansion Playbook & Strategy

00:43:17 - New US Channels

00:55:59 - Sequencing & Complexity

Motion.

⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠https://motionapp.com/creative-trends

Rivo.

https://www.rivo.io/operators

Prescient AI.⁠⁠⁠