In this episode of Risk Management: Brick by Brick, host Jason Reichl is joined by Rob Lewis, the CEO of Intex Insurance Software. Rob brings a wealth of experience from both the carrier and software sides of the industry, offering a unique perspective on why "simple tools win."

Rob discusses the "simplicity paradox"—the idea that while the industry has become overcomplicated by 20-year-old legacy systems, the path forward requires the courage to "turn back from the wrong road" and embrace purpose-built technology. From the evolving role of the risk manager to the underserved complexities of the reinsurance sector, Rob breaks down how a focus on live, transparent data is reshaping the specialty insurance landscape.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Highlights:

01:04 – The Simplicity Thesis: Why the industry is overcomplicated by "bolted-on" software from 20 years ago.
01:39 – The Wrong Road: Using the Arabic proverb "no matter how far you go down the wrong road, turn back" to justify starting from scratch.
02:08 – Intex in 2025: Moving from the London and African markets into the US and targeting tier-one carriers in specialty oil, gas, and marine sectors.
04:33 – The Swivel Chair Problem: Why risk managers need simple, live data (like loss ratios) delivered quickly to avoid drowning in manual system navigation.
06:58 – Generalists vs. Specialists: How technology should handle specialized tasks, allowing humans to understand the entire value chain.
07:30 – Industrial vs. Pretty UI: Why user experience (UX) is essential for maintaining employee interest and knowledge growth.
10:15 – Reinsurance Connect: Solving the problem of software that is merely "adapted" from policy admin systems rather than purpose-built for reinsurance.
13:11 – The AI Black Box: Why feeding large language models carrier data is "super risky" and must be done in-house.
14:36 – Advice for the New Guard: Why millennials and young professionals are the most knowledgeable and hardworking assets an organization can have.

Resources:

Risk Management: Brick by Brick is handcrafted by our friends over at: fame.so

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest

Simplicity as a Strategy: Rethinking the Insurance Tech Stack with Rob Lewis

Risk Management: Brick by Brick

Rob's background and software origins

The AI-powered Podcast Player