PBD Podcast cover image

Ritz Carlton Founder Horst Schulze - A Master Class In Customer Service | PBD #735

PBD Podcast

00:00

Adapting standards for retail and Steve Jobs

Horst recalls Steve Jobs' visit and how first-contact hospitality principles informed Apple's retail approach.

Play episode from 02:08:02
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app