The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Kevin Maney on designing your own category

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What's Next?

i've always beena author and journalist, and now've always liked how that continuing to write has continued to help me think about of the way things work. So i've had this great collaviti ve relationship with hamatenasia, who runs general catalist. And we wrote one book that came out right after playbaker called ung scaled, which is about how ai and all these technologies were inventing today are going to change a bunch of different industries. We followed that up with one called ung health care, which came out last year. And we just completed a third book that we worked on together, and it's going to be called intended consequences. It tackles

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