Reputational and Financial Harm to Agencies

Clipper 2.0, or Next Generation Clipper, has been a long-awaited update for public transit riders. But the rollout has been plagued with glitches, and transit officials and riders are furious with Cubic Transportation Systems, the company contracted to operate the system.

Links:

• ‘A Hot Mess’: Transit Riders, Officials Skewer Contractor Over Flawed Clipper 2.0 Rollout | KQED
• Clipper 2.0 Leaves AC Transit Cash Riders Behind | KQED

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