Avoid triggering defensive responses

It's an important part of monitoring and improving performance, but when feedback is given or received in the “wrong” way, it can damage relationships and affect work. 

Here’s a masterclass to help you get better at giving and receiving feedback. 

Guests: 

Roisin McCann, facilitator who works with organisations to build leadership capacity and develop a better culture of feedback and strategic communication 

James Donald, senior lecturer, University of Sydney Business School

This program was first broadcast on 3rd July 2025