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207 - Bring Customer Insights into Your Marketing | Gain Grow Retain

GTM Live

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How Can I Help My Customer Success?

If we're talking about ourselves more than our customers and the challenges and problems they have, then that's probably step number one that were we're going wrong. We need to be a lot more outward facing and figuring out where we fit in the market,. The other thing that i think jay and i talk about quite a bit, especially with our customers success teams, is, you know, how can I help drive an outcome for chris utilizing our product? And what i always say is, youdo'. Think about that and reverse as well. Ik, our customers are probably using the products 30 to % of the time. Forty percent of their day could beor, yes, ten

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