In this episode of the Short-Term Rental Playmaker Podcast, I sit down with Steve Resnick, a featured author in Hospitable Hosts Couples Edition, whose journey is a masterclass in scaling with intention.
Steve started just like many hosts—owning three short-term rentals in the Ocean City area. But instead of stopping at ownership, he saw an opportunity to build something bigger. Today, Steve runs a property management company overseeing 80+ short-term rental properties called HeavenlyRez, helping other owners maximize performance while building a sustainable, systems-driven business.
We dive into how Steve made the leap from owner to operator to leader, the challenges that come with rapid growth, and the mindset shifts required to scale beyond yourself.
What we cover in this episode:
How Steve and Kim transitioned from owning a few STRs to managing 80+ properties
The early mistakes he learned from when scaling a management company
Systems, staffing, and processes that make large-scale operations work
Why hospitality and trust are the foundation of long-term growth
Advice for hosts who want to move from “side hustle” to real business
If you’re a host thinking about scaling, co-hosting, or launching a property management company, this episode is packed with real-world insights from someone who’s done it the right way.
