Swiss Rail: AR, AI and Maintenance Workflows

Enterprise XR hasn’t disappeared, it has quietly moved into places where it saves time, reduces errors and changes how people work every day. On this episode of the AI XR Podcast, Charlie Fink and Rony Abovitz talk with Boston Consulting Group partner Kristi Woolsey, who leads BCG’s immersive practice, about how XR plus AI is already being used for training, maintenance, onboarding, retail and architecture inside some of the world’s most conservative organizations.

Kristi shares a Swiss Rail project where field technicians wear lightweight AR glasses that recognize who they are and which train car they are standing in front of, pull the correct procedures from internal systems and use AI to turn thick manuals into simple task checklists.

She explains how this leads to double-digit efficiency gains for both experienced and new workers, and how a small behavior design choice – automatic logging for headset users versus manual end-of-shift paperwork for everyone else – helped overcome skepticism on the front line. Drawing on her background as a physical-space architect, she also describes how VR and rapidly improving 3D tools are changing the way companies design stores, offices and buildings before anything physical is built.

AI XR News you should know, Charlie and Rony cover Anthropic’s massive new funding round and ethics turbulence, Chinese generative video tools like Seed Dance 2 and Kling that put TV-quality visuals in reach of “garage Spielbergs,” and Meta’s reported seven million Ray-Ban and Oakley AI smart glasses sold – early signals of where wearable AI and XR are really headed.

Key Moments

• 01:03 – Anthropic’s huge raise and what the ethics departure might signal
• 05:08 – Seed Dance 2 and Kling showcase a new level of generative video
• 08:35 – Meta’s seven million smart glasses and the reality behind that number
• 12:10 – Why wearable AI may be the real “last mile” of turning us into cyborgs
• 15:28 – Inside the early metaverse tours Kristi and Rony built for enterprises
• 20:27 – How BCG’s VR onboarding keeps new hires engaged months before day one
• 23:30 – Swiss Rail’s AR and AI maintenance assistant and what it actually does on site
• 27:05 – Designing XR systems that give value to both the business and frontline workers
• 30:29 – Using VR as a lab for retail and workplace behavioral strategy
• 33:06 – How AI-generated 3D models point toward “build every space digitally first”

This episode shows how “metaverse” ideas have turned into practical tools: XR plus AI is cutting training times, improving maintenance quality and letting companies experiment with spaces before they exist. Kristi’s examples make it clear that the real action is in careful workflow design, not flashy avatars.

This episode is brought to you by Zappar, creators of Mattercraft, the leading visual development environment for building immersive 3D web experiences for mobile, headsets and desktop. https://mattercraft.io/

Mattercraft combines the power of a game engine with the flexibility of the web and now includes an AI assistant that helps you design, code and debug in real time, right in your browser. To explore what’s possible with AI-powered XR on the web, start building smarter with Mattercraft from Zappar.

Listen to “Enterprise XR Meets AI: How Smart Glasses, Digital Twins and Holodecks Are Quietly Changing Work – Kristi Woolsey” on the AI XR Podcast and follow the show for new episodes every week.

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