Mahendra Sekaran, Corporate Vice President at Microsoft, leads product management and data science for IC3 (Intelligent Conversations and Communication Cloud)—the core communications platform powering Microsoft Teams.
• IC3's role as the backbone for Microsoft Teams, supporting 320 million monthly active users and 26 million PSTN users
• How AI is transforming internal productivity at Microsoft, from daily briefings to real-time data insights
• Microsoft's vision for AI-native phone experiences and the future of intelligent call handling
• Why 2026 is the year of scaling agentic AI, with Microsoft Teams evolving into a hub where agents interact with humans
• How AI tooling is changing product management and engineering, from coding agents to AIOps for incident response
• The potential for granular personalisation in user experiences based on AI-driven insights
Thanks to AudioCodes, this episode's sponsor, for their continued support of Empowering.Cloud.
