PBD Podcast cover image

Ritz Carlton Founder Horst Schulze - A Master Class In Customer Service | PBD #735

PBD Podcast

00:00

Empowerment and complaint resolution

Horst discusses empowering staff to fix guest issues and the $2,000 decision framework to retain guests.

Play episode from 01:09:55
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app