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#3 - Quant and Qual Flow with Cat Anderson

Awkward Silences

00:00

The Fine Line Between Providing Information and Not Overloading People

CNN's John Sutter talks with a small team at an insurance company about how they do research. They're lucky to have buy-in throughout the entire company for UX research and design, he says. The hardest part of their job is walking that fine line between giving people enough information but not overloading them on too many things she doesn't need to understand.

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