Channel bargaining into customer-focused choice

What if the reason so many mergers, acquisitions and restructurings fail isn’t strategy or execution but grief?

That’s the case my guest, Jennifer Fondrevay, makes in this episode. She’s the author of Now What: A Survivor’s Guide for Thriving Through M&A and an advisor to leaders navigating high-stakes transitions.

We explore why unacknowledged grief can quietly drain 25–30% of productivity, and sabotage deal outcomes. Jennifer takes us through the five stages of grief in an organisational context, offering practical strategies leaders can use right away.

You’ll hear how to recognise the signals of grief, give people language for what they’re experiencing, and channel that energy into performance and purpose. We also discuss why high performers often struggle the most, and why keeping customers as your North Star helps teams overcome turf battles.

If you’re leading change in your organisation right now, this conversation will give you a new lens and actionable tools to turn loss into momentum

“They’re mourning the loss of the future that won’t be.” — Jennifer Fondrevay

You’ll hear about

• Why productivity drops 25-30% after M&A announcements
• The five stages of organisational grief explained
• Practical leadership scripts for major change announcements
• How to handle anger without dismissing concerns
• Keeping customers as your North Star
• The former rock star phenomenon during transitions
• Preparing boards and leaders before deals happen
• Why high performers struggle most with change
• The employee engagement and customer relationship link

About Jennifer:

Jennifer J. Fondrevay is the field-tested Founder and Chief Humanity Officer of Day1 ReadyTM, the M&A whisperer for CEOs and leaders who know "synergies" don't magically happen by themselves.

After navigating multibillion-dollar deals, Jennifer wrote the manual everyone wishes they'd had: "NOW WHAT? A Survivor's Guide for Thriving Through Mergers & Acquisitions", helping executives lead when the playbook gets thrown out the window.

Crowned #1 M&A Speaker by Research Leadership Institute, Jennifer's the go-to expert when uncertainty strikes. Her wisdom graces Forbes, Harvard Business Review, Fast Company, and Inc.

Resources:

Profile: https://shorturl.at/i1go1

Book: https://shorturl.at/ufZRq

Article on employee grief in organisational transitions: https://shorturl.at/gLxsK

My resources:

Try my High-stakes meetings toolkit (https://bit.ly/43cnhnQ)

Take my Becoming a Strategic Leader course (https://bit.ly/3KJYDTj)

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Subscribe to my YouTube channel (http://bit.ly/3cFGk1k) where you can watch the conversation.

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• Services (https://rb.gy/ahlcuy) to CEOs, entrepreneurs and professionals.
• About me (https://rb.gy/dvmg9n) - my background, experience and philosophy.
• Examples of my writing https://rb.gy/jlbdds)
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