Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) cover image

Why Good Companies Go Bad: Eric Ries on Corporate Corruption

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

00:00

Metrics can be immune system or weapon

Eric discusses surrogation and how metrics like average hold time degrade customer service when misused.

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