unSILOed with Greg LaBlanc cover image

Recommendation Engines & Trust feat. Michael Schrage

unSILOed with Greg LaBlanc

00:00

The Dark Side of Who Do You Want Your Customers to Be?

Our stated preferences and our revealed preferences are often very different. If the reward function ssen rewards the algorithm for predicting what i'm going to do with greater accuracy, then ultimately whatever stated preferences i have, or aspirations i have, will ultimately disappear. My point is, who do you want your customers to become? Conservatively, that is a multi trillion dollar question over the next decade.

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