Exploring the Guest's Works and Promoting Service Design Events

Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design strategist Sarah Drummond in our studio in Ghent.

We talk about how to build trust in the design process, innovation vs. familiarity and the value of predictable actions for users in order to trust the systems they use. Get immersed in this fascinating topic and learn how to design for trust.