Saru Jayaraman on the End of Tipping

Barry Redholz: Saru Jayaraman has been working with restaurateurs such as Danny Meyer to create a fairer workplace for employees. She's influenced the latest movement in dining out, which is the end of tipping. Replacing tipping with a flat salary and building the cost of service into the meal rather than leaving it an option for diners. The conversation range far and wide.