Why companies start with outsourcing

Have you ever looked at a global hiring plan and wondered whether you are building a team, or accidentally buying a bundle of hidden fees, legal risk, and avoidable stress?

In this episode, I'm joined by Oksana Petrus from Alcor, where she leads customer success and operations, helping tech companies build and scale engineering teams across Eastern Europe and Latin America.

If you have ever tried to expand beyond your home market, you know the promise is real, access to great talent, broader coverage across time zones, and the chance to build faster. But the reality can get messy quickly once contracts, compliance, culture, and cost assumptions collide.

Oksana brings a sharp perspective because she has seen both sides. Earlier in her career she worked as a lawyer with outsourcing providers, so she understands how pricing structures and contracts can create surprises once a team is already in motion.

We talk about why so many leaders start out thinking outsourcing will be simple, then discover they cannot clearly see what they are paying for, who is actually doing the work, or how much of the spend is going to overhead.

We also discuss the growing challenge of trust in recruiting, especially as AI tools make it easier to fake profiles, inflate experience, and even perform better in interviews than the person behind the screen can deliver on the job.

Oksana shares how teams are responding with stronger verification, background checks, and a more transparent operating model so hiring managers can feel confident about who they are bringing in.

We also dig into the real cost of global scaling, and why "salary charts" are only the starting point. Oksana explains how benefits, taxes, local customs like a 13th salary, currency controls, and even language realities can derail budgets and slow hiring if teams do not have local insight. The result is often frustration on both sides, candidates lose momentum, managers lose time, and projects drift.

Culture comes through as a theme too, and not in a vague, feel good way. We talk about how different regions communicate, how expectations need to be set early, and why "challenge culture" can be a strength when leaders welcome it.

Oksana shares an example of a CTO who came to value Eastern European teams precisely because they questioned decisions and offered alternatives that improved outcomes.

If you are a founder, CTO, or business leader thinking about scaling an engineering team this year, this episode is a practical look at what tends to go wrong, why it gets expensive, and how to build a smarter path forward without overcommitting too early.

Where do you think the line is between smart global expansion and taking on complexity before your business is ready for it, and what has your own experience taught you?