Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Customer Experience (CX) teams. The conversation delves into CX and CS teams' primary goals, metrics, and the importance of collaboration in driving growth and retention.
Featuring
Su Doyle, Forrester Principal Analyst
Shari Srebnik, Forrester Principal Analyst covering B2B Customer Success
Show Notes
For more information, take a look at Su's report: B2B CX For Customer Loyalty: A Guide | Forrester
And Shari's report: To Remain Relevant, Customer Success Requires A Bold Ne... | Forrester
