Episode 224: Service Design with Eleni Stathoulis
UI Breakfast: UI/UX Design and Product Strategy
00:00
What Are Journey Maps and Service Blueprints?
Journey maps and service blue prints are tools that organisations can use to help develop new products or services. They include information about the user, as well as what processes need to be carried out in support of them. This gives an organization a sense of where it needs to focus its efforts on developing their product - even if they're not ready to make those changes yet.
Play episode from 07:09
Transcript
