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#48 - Designing for trust with Sarah Drummond

Service Design Podcast

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Navigating Ethical Implications in Design Work

This chapter explores the ethical considerations in design work, emphasizing the importance of consequence scanning to evaluate both intended and unintended impacts. It discusses the complexities of balancing user needs with organizational goals and provides strategies for advocating for positive changes within organizations. The conversation highlights the necessity of diverse perspectives and ethical approaches in creating products and services.

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