Most organizations buy AI and call it a day. But that's exactly where the real work begins.
Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why so many AI initiatives fail — not because of the technology, but because of what happens after the purchase.
What you'll learn:
- Why procurement is the starting line, not the finish line
- What post-deployment scaffolding actually looks like
- How to treat AI as a capability, not just a technology
- Why customer experience design still gets the basics wrong
About Wayne Butterfield: Wayne is the Founder of STX-AI. For more than 15 years, he has helped organizations navigate AI, automation, and digital transformation — from early RPA deployments to today's agentic AI capabilities.
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Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.