Secret Service story: calming a potential sniper

On a freezing morning, it feels smart to let your car idle and warm up before driving off. But is it? Modern engines aren’t built the way they used to be. In fact, letting your car sit and idle too long may not be doing what you think it is. This episode begins with what actually happens under the hood — and how long you really should wait before you hit the gas and go. https://www.mensjournal.com/gear/stop-idling-like-its-1985-warm-up-your-car-right

There are few communication situations more intense than when a Secret Service agent speaks with someone who has threatened the President of the United States. In those moments, connection, trust, and careful listening aren’t just helpful — they’re critical. Brad Beeler developed his communication skills in those exact circumstances and shares how anyone can apply those same techniques to everyday conversations. Brad served in many roles at the Secret Service including on the protection detail for President George H.W. Bush. He is author of Tell Me Everything: A Secret Service Agent's Proven Strategies for Earning Trust, Revealing the Truth, and Communicating with Anyone (https://amzn.to/3M5YlKy).

Designing a meaningful life may not be about discovering your one true calling or waiting for passion to strike. What if finding meaning is something you build through experimentation — by testing ideas, adjusting course, and learning from experience? Bill Burnett explains how “design thinking” can be applied to life itself. He is executive director of the Stanford Life Design Lab, founder of the Designing Your Life Institute, and co-author of How to Live a Meaningful Life: Using Design Thinking to Unlock Purpose, Joy, and Flow Every Day. (https://amzn.to/4ataW2i)

And finally, when a company doesn’t honor its promise, most people either complain or give up. But there’s another tool that can quickly get a retailer’s attention: the chargeback. We wrap up with how chargebacks actually work — and why businesses take them very seriously. https://www.mastercard.com/us/en/news-and-trends/Insights/2025/what-s-the-true-cost-of-a-chargeback-in-2025.html

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