The Physics of Startups cover image

How companies become generational

The Physics of Startups

00:00

Starbucks: Iterate on Customer Experience

Rob describes Howard Schultz observing customers and iterating Starbucks' experience rather than inventing wants.

Play episode from 40:09
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app