
355: When KPIs are Top of Mind | Four CFOs Tell Us Which Metrics Matter
CFO THOUGHT LEADER
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How Do You Measure Customer Satisfaction?
A customer healths is one of the most important aspects of being of scale, ability and sustain ability. A retention mattersa a key, a kind of preliminary a k pi before retention is at on sale. So we want to know that our customers are not just, they haven't just bought and a and a deploy the sofwar, but vested. And for us, vested means they 're going to renew and they're going to add.
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