How discernment plus enablement serves customers

How can pairing geniuses enhance the customer service experience?

In episode 105 of the Working Genius Podcast, Pat and Cody dive deep into the world of customer service roles and enablement. They explore how unique combinations of working geniuses, such as enablement paired with discernment or tenacity, can enhance customer interactions and improve service outcomes. By aligning strengths with job demands, being authentic about one's abilities, and providing tailored solutions to customers, individuals can excel in customer service roles and find satisfaction in their careers.

Topics explored in this episode:

00:00:47 – Types of Customer Service

* Great customer service depends on the right mix of working geniuses

* Enablement shines when helping others feels energizing, not draining

00:04:46 – Discernment and Enablement

* Discernment helps decode what customers actually mean

* Enablement turns confusion into clear, helpful solutions

00:06:35 – Tenacity and Enablement

* Tenacity makes sure no email or question gets left behind

* Enablement brings the drive to serve fast, fully, and well

00:11:09 – Types of Employee Geniuses

* Different genius types shape how people show up at work

* Customer service thrives when roles match natural strengths

00:24:22 – Choosing the Right Job

* The wrong role leads to burnout, even if you’re good at it

* The right fit makes work sustainable and satisfying

This episode of The Working Genius Podcast with Patrick Lencioni is brought to you by The Table Group: https://www.tablegroup.com. We teach leaders how to make work more effective and less dysfunctional. We also help their employees be more fulfilled and less miserable.

The Six Types of Working Genius model helps you discover your natural gifts and thrive in your work and life. When you’re able to better understand the types of work that bring you more energy and fulfillment and avoid work that leads to frustration and failure, you can be more self-aware, more productive, and more successful. The Six Types of Working Genius assessment is the fastest and simplest way to discover your natural gifts and thrive at work: https://workinggenius.me/about

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Follow Pat Lencioni on https://www.linkedin.com/in/patrick-lencioni-orghealth, http://www.youtube.com/@PatrickLencioniOfficial, and https://x.com/patricklencioni.

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This episode was produced by Story On Media: https://www.storyon.co.