European bank earnings, coronavirus threat to call centres
FT News Briefing
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Navigating Challenges in the Philippine Outsourcing Industry During a Pandemic
This chapter explores the economic effects of the pandemic on the outsourcing sector in the Philippines, focusing on the challenges faced by call center workers. It highlights the need for in-office work due to limitations in home setups and discusses company adaptations to ensure safety and employee welfare during lockdowns.
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Transcript
