Expectations vs Reality in Patient Experience

In this episode of Management Unfiltered, Zach Shelley and Kirk Teachout tackle the real challenges facing dental front office teams. They share practical strategies to boost provider revenue, elevate the patient experience, and improve time management. The conversation also explores the pros and cons of outsourcing revenue cycle management, the true costs of insurance processing, and why building patient trust is essential to long-term success. A must-listen for practices looking to maximize performance while managing resources wisely.