In this episode, Teemu Lilja and Fredrik Peterson Herfindal speak about their pivot to a performance-oriented approach at their organisation, the Swedish company Telia, and how this has led to both incredible business impact and recognition by their colleagues and the industry.
Theirs is an inspiring story that started by listening to podcast conversations just like this...
KEY TAKEAWAYS
- You have to measure the impact training is having on the company to demonstrate that it has positive business outcomes. If it is not producing that, there is little point in doing it. Taking this approach also secures the future of your department.
- Steer things in the right direction from the first planning conversation you have. Using The Programme Performance Path from Brinkerhoff is a good way to ensure you do this. In the episode, Teemu explains how he does this.
- When designing training it is essential that you use the people who actually do the job to show and explain the workflows to you. As well as share what they need to get from the training. Tap into their expertise to tweak things, but don´t forget to speak to low performers too so you can include what not to do in your training.
- Create a user story and make sure everyone can respond appropriately regardless of what the customer does. In the episode, Teemu shares, in detail, how they did this to double the sales of their streaming services. An example anyone, regardless of industry, can use to create laser-focused and effective training.
BEST MOMENTS
'I was oriented to performance from day one. '
'Evaluate the outputs you produce, the business outcomes.'
'By involving people in our analysis, we create ambassadors and champions for further initiatives. '
'Knowing your competitors is a big success factor. '
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.
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