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Ralph Scamardella on the High-End Food Business (Podcast)

Masters in Business

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How Do You Make Sure That Every Guest Gets the Same Experience?

We run four or five specials a day. The bulk of the menu is kind of static comse. But there's always special so once a year we change the menue. And somethings work and some things don't work. We call them guests, though, every every guest gets the same experience no matter where the restaurant is.

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