How the Technology Divide Can Really Hurt People

The U.S. civil court system doesn’t get as much attention as the criminal courts, but it would be hard to overstate its importance. In 2018, for example, 47 percent of respondents to a Pew survey said they had dealt with the system in one way or another; from eviction proceedings, to debt collection, to child-support modifications. 

What happened when the pandemic upended such an important pillar of the justice system? Did new technologies fix existing problems—or just create new ones?

Guest: Qudsiya Naqui, officer at the Pew Charitable Trust

Host: Lizzie O’Leary

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