The Importance of Communicating Up Front

Measuring impact is notoriously difficult but without it, our profession cannot progress, and we won’t fulfil our potential. There is a huge role for Learning & Development in the upskilling and reskilling efforts required to plug the skills gap, but we won’t do that without holding ourselves accountable for actual impact. In this episode - and first in a mini-series on L&D impact - our panel explores what this means and the practical steps it will take us to make a planned and meaningful impact.

KEY TAKEAWAYS

• Work out in advance how you are going to measure the outcomes.
• Get down to the brass tacks of what each department and person should be doing.
• Seek clarification, and ask what does that look like?  Often, it will take time to get proper answers.
• Communicate your success using stakeholder metrics and language.
• Use success case interviews and qualitative data.

BEST MOMENTS
'What we're striving to do then is show that our training or learning interventions can impact on some business metric. '
'Make impact a forethought rather than an afterthought.'

VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

Bonnie Beresford Bio
Bonnie is a human capital strategist and performance consultant, researching, designing, analysing, and evaluating human performance improvement initiatives that are aligned with real business needs that are focused on improving measurable business outcomes. Bonnie is also the creator of the Measurement Map(R) to illustrate the causal chain of evidence between human capital interventions and measurable business outcomes.
You can follow and connect with Bonnie via:
LinkedIn: https://www.linkedin.com/in/bberesfordphd/
Website: https://www.gpstrategies.com

Laura Paramoure Bio
Laura Paramoure, EdD, has 25 years of experience in performance improvement, training design, and evaluation.  She is the author of ROI by Design™ (2014) and a featured speaker on the topic of return on investment for training organizations. Her private sector experience includes Director of Training and Development with Parata systems where she was responsible for the establishment and deployment of both domestic and international training.  She is currently the CEO of eParamus, a company which helps organizations of all types and sizes optimize and verify the impact of their training programs.
You can follow and connect with Laura via:
LinkedIn: https://www.linkedin.com/in/laura-paramoure/
Website: https://www.eparamus.com

Kevin M.Yates Bio
Kevin is the Learning & Development detective, solving the mystery: “What is the impact of learning?” He does this by investigating how learning activates performance and business goals. He is also author of the eBook, 𝘓&𝘋 𝘋𝘦𝘵𝘦𝘤𝘵𝘪𝘷𝘦 𝘒𝘪𝘵 𝘧𝘰𝘳 𝘚𝘰𝘭𝘷𝘪𝘯𝘨 𝘐𝘮𝘱𝘢𝘤𝘵 𝘔𝘺𝘴𝘵𝘦𝘳𝘪𝘦𝘴, in which he shares the secrets to his success. for investigating and measuring impact.
You can follow and connect with Kevin via:
Twitter: @KevinMYates
LinkedIn: https://www.linkedin.com/in/kevinmyates/
Facebook: https://www.facebook.com/kevmyates/
Instagram: https://www.instagram.com/kevmyates/
Website: https://kevinmyates.com/

ABOUT THE HOST
David James 
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 
Twitter:  https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ 
L&D Collective: https://360learning.com/the-l-and-d-collective/
Blog: https://360learning.com/blog/
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/