Making people feel heard changes outcomes

We are CONSTANTLY having (or avoiding) difficult conversations. This book will tell you how to do it well.

Special guest Marsha Shandur and I talk through highlights of the book and have some laughs discussing having (and also avoiding) Difficult Conversations.

Marsha made this secret webpage with more resources based on this podcast episode! She is such a pro. Check it out: https://www.yesyesmarsha.com/booksapplied/