Retention, LTV and service experience

Tommy details customer delight, service agreements, and increasing LTV through experience and upsells.

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🚀 FREEDOM 2026 Get your Tickets Today! https://homeservicefreedom.com/ Most home service companies don't fail from a lack of opportunity — they fail because they lose focus.

Tommy sits down with Yarin Gaon, a growth advisor who has mentored over 397 businesses through Chicago and SCORE and helped company after company break through the $1M–$10M plateau.

Yarin's framework is built on one core idea: the path of least resistance always wins. In this episode you'll learn:

— Why your current business model might not be the version worth scaling

— How to find the 20% of your operation driving 80% of your profit

— The growth canvas replacing vision traction organizers for home service leaders

— What "path of least resistance" actually looks like applied to your business

— Why you need to pause before your next quarterly session and design Version 2 Yarin's free playbook: fractional.partners

— no lead magnet, no catch. Just the framework. -- 🕐 TIMESTAMPS 🕐 --

00:00 - Introduction

00:51 - Yarin's Background and Story

05:06 - Hustle vs Focus

06:08 - What Vision Actually Means

08:20 - Defining Your Real Success Metric