Chick-Fil-A's Secret Management Sauce

As an unlikely small business person, I admire Chick-fil-A as an uncommonly successful business. At the same time, I do find some of the vocally professed values of Chick- Fil-A's founding family to be anathema to some of my own values. "I think people were right to get really mad at Chick-Fil-A about a decade ago when this all blew up really big," he says.