The assumption that output grows linearly with headcount no longer holds. As AI tools drive a step-change in productivity, companies are rethinking their operating models. In this episode of the Tech Disruptors podcast, Owen Jennings, executive officer and business lead at Block, joins Bloomberg Intelligence Fintech and Payments Analyst Diksha Gera to discuss Block’s decision to reduce its workforce and how AI is reshaping both internal operations and the company’s products – from Cash App’s MoneyBot, which helps automate financial planning and budgeting, to Square’s upcoming ManagerBot, an AI-assistant designed to streamline SMB operations. Listen to hear more about how Block is deploying AI across its ecosystem — and how its approach differs from that of banks.
