AI in Ticketing and Emotional Triage

In this episode, we cut through the AI hype with Alane Boyd to unpack what MSPs really need to know about today’s AI landscape. We cut right to the chase on data‑privacy pitfalls and free-tool misconceptions, and on the rise of AI agents that go far beyond simple automation. We explore practical, business-ready use cases, how to build safe and effective AI policies, and why better prompting (and better balance with our mental health) matters more than ever. If you’ve wondered how AI can help your team without putting your data at risk, this episode delivers the clarity you’ve been looking for.

If you are looking to connect with Alane Boyd, her website is biggestgoal.ai