Housekeeping

Housekeeping was my starting point within the industry. It became, i think, obvious to me very early on that i wanted to do a little bit of everything and seing where that led. So from housekeeping, tok on a number of progressive rolls, from a house go services, front desk. But always having a struck, ott, strong, fundamental understanding of operations. And in my most recent rule or with the annex right now, that's really kind of everything coming together in one place.

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Episode notes

Ryan Killeen’s hospitality career officially began after participating in the hotel management program at Vancouver Community College. While in school, Ryan started cleaning bathrooms and making beds with the housekeeping team at the Fairmont Pacific Rim — considered Vancouver’s definitive luxury hotel. He was climbing the ladder at a healthy pace and was presented with an opportunity to join the opening team in Dubai at Fairmont the Palm. Without processing what this meant, Ryan said yes. Living in Dubai, working with 52 different nationalities, and leading the guest services team was the most eye-opening experience of my life. For Ryan and fellow North Americans, it was an opportunity to gain valuable work experience and open the floodgates to new opportunities back home. For others, it was an opportunity to provide for their families and give their children a future.

After returning to North America, Ryan took on progressive roles in Vancouver, Calgary, Boston that included sales, business development, leadership, and operations for Sonder, a ‘Hometel’ company bringing together the authenticity of peer-to-peer home rental plus the dependable, elevated services of a hotel. Currently, Ryan operates the Annex Hotel in Toronto as GM.

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In this episode, we explore:

02:52 - Background of the Guest

06:47 - Disadvantages of having an overcomplicated system

08:07 - Using Technology vs Old school way

09:35 - Technology role in the hospitality industry

13:00 - Shifting to Sonder and Airbnb

15:56 - What is it like to be an established company?

19:32 - What is Annex?

23:15 - Adopting Technology - from traditional to high-tech hotel

26:19 - Consolidating Tech hacks

29:29 - Prediction when shifting to high-end vacation rentals

Connecting with the Guest: