Operational Realities and Distractions

In this episode, Ben Toombs, MBA, BSN, RN, Director of Emergency Programs at UW Health, and Nicholas Bell, Manager of Safety and Emergency Management at UW Health, share how systems can rethink mass casualty incident readiness beyond binders and annual drills. They discuss operational realities, governance and communication challenges, staff well-being, and how UW Health rebuilt its MCI approach through continuous learning and real-world testing.